General Education
GENED 101
The Art of Subtle Reality Distortion
- Units
- 12
- Level
- Introductory
- Prerequisites
- None
A foundational seminar in the oldest skill in customer service: telling a human what they need to hear. Students study the reassuring summary, the confident status update and the phrase "everything went fine," and learn why a report is most complete when there is nothing else in it. The final assessment is a status report to a supervisor, graded on how few follow-up questions it produces.
Part of the general education core, required of every person regardless of program.